Privacy Policy

Practically Speaking…

You are our customer and we value your privacy. All information about you will only be used to serve you.

You will be asked to provide personal information to create an online account with us. This information will be kept in our website database and in our POS database in the shop. Access to this information is limited to Little Red Mitten owners and staff and to individuals whom we contract with to provide technical support for these systems.

If you provide us with an email address, we will use that address to communicate with you about your order and through our newsletter and/or occasional electronic mailings. If ever you want to unsubscribe from the newsletter or do not wish to receive other notes, please just let us know and we will take you off of those lists.

We will keep your shipping and contact information on file. As necessary, we will also share this information with Canada Post (or another shipping service provider) when we ship your order.

Our system keeps a record of your purchases so if you ever need to know what yarn or colour you purchased, we can help you. We will not share this information with others without your permission.

We will never share your personal information with anyone outside of Little Red Mitten, except as noted above for shipping, without your consent unless required by law.

We do not keep your credit card information on file.
We utilize Stripe so that none of your payment information is stored on our website.
If you phone in your credit card details, we will process the payment and will not keep your credit card details.
We do not recommend emailing credit card information and cannot guarantee that this information will not be stored.

You can access your account on our website and make changes yourself. Please contact us if you require assistance.

If you would like to see the information we have stored about you, please let us know and we will make it available.

If you ever feel that we have used your information in a way that is not in keeping with your expectations, please let us know. We want you to be happy.

If you have any questions, please phone us at 519-207-2880 or email us at

Little Red Mitten reserves the right to make changes to this policy at its sole discretion.

And the legal stuff…

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Shipping Policy

We process online orders during regular shop hours and endeavour to send them out the same day.

We know how important it is to match dye lots and we realize that the yarns you are ordering may be intended for use together in a single project. If we are unable to fill your complete order, we will contact you by email to confirm your wishes.

Shipping is normally provided through Canada Post. For customers in Canada and the USA, the cost is calculated at the time of purchase and is included in your final purchase price. If you have any special shipping requests, please include these in the notes on your order.

We reserve the right to review shipping costs prior to finalizing your order. If there is a significant difference between the estimate given and the actual costs, we will contact you by phone or email to ensure this is handled satisfactory.

Large or heavy items, such as looms and wheels, must be ordered by phone or email as we will need to verify price, availability, delivery time and cost. These items often need to be ordered from our supplier and may be drop shipped to you. We will provide you with all of this information prior to processing your order.

USA customers are responsible for any applicable brokerage fees, duty and taxes.

If you have any questions, please phone us at 519-207-2880 or email us at

Little Red Mitten reserves the right to make changes to this policy at its sole discretion.

Terms of Service

If you have any questions, please phone us at 519-207-2880 or email us at

Little Red Mitten reserves the right to make changes to these terms and conditions at its sole discretion.

  1. Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

  1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Little Red Mitten web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on Little Red Mitten website;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.
    This license shall automatically terminate if you violate any of these restrictions and may be terminated by Little Red Mitten at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  1. Disclaimer

The materials on Little Red Mitten web site are provided “as is”. Little Red Mitten makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Little Red Mitten does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

  1. Limitations

In no event shall Little Red Mitten or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Little Red Mitten Internet site, even if Little Red Mitten or a Little Red Mitten authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  1. Revisions and Errata

The materials appearing on Little Red Mitten web site could include technical, typographical, or photographic errors. Little Red Mitten does not warrant that any of the materials on its web site are accurate, complete, or current. Little Red Mitten may make changes to the materials contained on its web site at any time without notice. Little Red Mitten does not, however, make any commitment to update the materials.

  1. Links

Little Red Mitten has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Little Red Mitten of the site. Use of any such linked web site is at the user’s own risk.

  1. Site Terms of Use Modifications

Little Red Mitten may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  1. Governing Law

Any claim relating to Little Red Mitten web site shall be governed by the laws of Canada and the Province of Ontario without regard to its conflict of law provisions.

Return Policy

If there is a problem with your purchase, please contact us as soon as you discover this. We will do our best to ensure that it is resolved satisfactorily.

Unused yarn that is in new condition (that is, complete balls/skeins with no odours, pet hair, etc.) that was purchased within the past two months may be returned, at the customer’s expense, for store credit.

All sales of patterns, books and needles are final.

All sales of discounted yarns are final.

If you have any questions, please phone us at 519-207-2880 or email us at

Little Red Mitten reserves the right to make changes to this policy at its sole discretion.

Pricing & Payment

We receive payment for online orders via Stripe. Customers may use this service to pay by credit card, debit card or Apple Pay. Payment must be received prior to shipping of your order. If you do not wish to use Stripe, you may email us ( with your order and phone us with your credit card details.

All prices are shown in Canadian dollars. All orders are subject to applicable GST/HST.

Mitten Money (Loyalty Points)

Every purchase of regularly priced merchandise you make at Little Red Mitten, in-store or online, counts toward your Mitten Money (our loyalty program). You receive 15 points for every before-tax dollar you spend and that adds up! Whenever you reach a 3,000 point threshold, you have another $3.00 to spend. It’s our way of saying, “Thank you for shopping at LRM!” However, your Mitten Money will not automatically be shown in your online cart.