You are our customer and we value your privacy. All information about you will only be used to serve you.
You will be asked to provide personal information to create an online account with us. This information will be kept in our website database and in our POS database in the shop. Access to this information is limited to Little Red Mitten owners and staff and to individuals whom we contract with to provide technical support for these systems.
If you provide us with an email address, we will use that address to communicate with you about your order and through our newsletter and/or occasional electronic mailings. If ever you want to unsubscribe from the newsletter or do not wish to receive other notes, please just let us know and we will take you off of those lists.
We will keep your shipping and contact information on file. As necessary, we will also share this information with Canada Post (or another shipping service provider) when we ship your order.
Our system keeps a record of your purchases so if you ever need to know what yarn or colour you purchased, we can help you. We will not share this information with others without your permission.
We will never share your personal information with anyone outside of Little Red Mitten, except as noted above for shipping, without your consent unless required by law.
We do not keep your credit card information on file.
We utilize PayPal so that none of your payment information is stored on our website.
If you phone in your credit card details, we will process the payment and will not keep your credit card details.
We do not recommend emailing credit card information and cannot guarantee that this information will not be stored.
You can access your account on our website and make changes yourself. Please contact us if you require assistance.
If you would like to see the information we have stored about you, please let us know and we will make it available.
If you ever feel that we have used your information in a way that is not in keeping with your expectations, please let us know. We want you to be happy.
If you have any questions, please phone us at 519-207-2880 or email us at firstname.lastname@example.org.
Little Red Mitten reserves the right to make changes to this policy at its sole discretion.
And the legal stuff…
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.